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ISBN: 9780143104919
ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide -- Claire Agutter, Paperback A Stitch in Time who are gifted with superhumanITIL(R) 4 is the latest evolution of the leading best practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a
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